Bogotá, Colombia

Last Updated: July 2, 2026

TRAVELIA HOLDING INC. (hereinafter referred to as "Travelia"), with its principal place of business located at 245 NE 14TH STREET UNIT 3503, Miami, Florida 33132, United States, respects the privacy of its users and is committed to protecting the personal information it collects through its website, applications, social media platforms, customer service channels, and other communication methods (the "Service Channels").

This Privacy Policy describes how we collect, use, store, protect, and share your personal information when you use Travelia’s services.

By accessing our website or using any of our services, you agree to the terms of this Privacy Policy.

Our Commitment to Your Privacy

At Travelia, we believe that trust is essential to delivering an exceptional travel experience.

Therefore, we are committed to:

• Processing your personal information lawfully, transparently, and securely.
• Collecting only the information necessary to provide our services.
• Implementing security measures to protect your information.
• Never selling or renting your personal information to third parties.
• Allowing you to exercise your rights regarding your personal information whenever permitted by applicable law.

1. Information We Collect

Information You Provide

When making a reservation or using our services, we may request:

• Full name
• Date of birth
• Nationality
• Passport number or government-issued identification
• Email address
• Phone number
• Billing address
• Travel preferences
• Information necessary to issue tickets, reservations, and travel services

Payment Information

Payments are processed through certified and secure third-party payment platforms.

Travelia does not store complete credit or debit card numbers or security codes.

Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser type
• Operating system
• Device information
• Pages visited
• Date and time of access
• Website navigation and usage behavior

2. How We Use Your Information

Travelia uses your personal information to:

• Process reservations and payments.
• Issue tickets, vouchers, and travel documents.
• Manage modifications and cancellations.
• Provide customer support.
• Send confirmations and travel-related notifications.
• Improve our products and services.
• Personalize your experience across our digital channels.
• Prevent fraudulent activities.
• Comply with legal and regulatory obligations.

We may also send promotional communications, special offers, and Travelia-related updates while respecting your communication preferences.

3. Information Sharing

To provide the services you have booked, we may share information with:

• Airlines
• Hotels and accommodations
• Tour operators
• Transportation companies
• Travel assistance providers
• Payment processors
• Government authorities when required by law

All third parties receiving information are required to use it solely for purposes necessary to provide the requested services.

Travelia does not sell or commercially distribute users’ personal information.

4. Cookies and Similar Technologies

Travelia uses cookies and similar technologies to:

• Ensure proper website functionality.
• Remember user preferences.
• Analyze website usage statistics.
• Improve the browsing experience.
• Display relevant content and promotions.

Users may configure their browsers to block or delete cookies; however, certain website features may not function properly as a result.

5. Information Security

Travelia implements technical, administrative, and organizational measures designed to protect personal information against:

• Unauthorized access
• Data loss
• Data alteration
• Improper disclosure

Although we apply internationally recognized security standards, no electronic transmission or storage system can guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide contracted services.
• Comply with legal and tax obligations.
• Resolve disputes and claims.
• Prevent fraud and unlawful activities.

Once the purpose for which the data was collected has been fulfilled, the information may be deleted, anonymized, or blocked as appropriate.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Restrict or object to the processing of your information.
• Request data portability.
• Withdraw consent for specific processing activities.

To exercise any of these rights, you may contact us through the channels listed at the end of this Privacy Policy.

8. Third-Party Websites

Our website may contain links to external websites.

Travelia is not responsible for the privacy practices, content, or services offered by third-party websites.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors without the consent of their parents or legal guardians.

10. International Data Transfers

Due to the global nature of the travel industry, your information may be transferred to service providers located in different countries when necessary to provide the services you have requested.

Travelia will take reasonable measures to ensure that such transfers are conducted securely and in compliance with applicable laws.

11. Changes to This Policy

Travelia may update this Privacy Policy at any time.

Any modifications will become effective upon publication on Travelia.com.

We encourage users to review this section periodically to stay informed about any updates.

12. Contact Information

Travelia Holding Inc.

245 NE 14TH STREET UNIT 3503

Miami, Florida 33132

United States

info@travelia.com

www.travelia.com

If you have any questions regarding this Privacy Policy or wish to exercise any of your rights concerning your personal information, please contact us using the information provided above.